Redcare is closing

BT has made the difficult decision to close all BT Redcare operations on the 1 August 2025

Statement from BT Redcare


As you may have heard, BT has made the difficult decision to close all BT Redcare operations on the 1 August 2025.

We will, of course, continue to meet our commitments to provide services for orders already placed and we’ve notified the same to our customers already.

We appreciate that this will not be welcome news, so we are giving you as much notice as we possibly can too.

We’ve informed our customers that we will continue to accept orders up to and including the 29 February 2024 on the express condition that no services will continue to be provided beyond the 1 August 2025.

You will therefore need to consider what this means for you.

As mentioned, we wanted to provide you as much notice as possible too.

The decision has been driven by our new strategy, which is focused on doing fewer things, but better. This includes reducing product variants; enabling us to focus and invest in the core products and services that will deliver for our customers.

Yes. The usual support teams will all be in place to support you until all services have been moved to an alternative supplier or business closure on 1 August 2025.

These should be ordered following the usual process of contacting the helpdesk on 0800 800 628 (option 3).

Statement from Scutum Digital

We are working in the background to support our customers and we will pass on any new information as it becomes available to us from BT Redcare.

If you need support contact us on:
Plymouth: 01752 512 171
Harlow: 0330 303 1003

Contact Us

Contact Scutum Digital today to discuss how we can assist you with our digital monitoring solutions